Delivery & Returns

We aim to process your order as quickly as possible. All orders placed before 3pm Monday to Friday are shipped the same day using An Post Standard Post. This means that for all IRE orders your Hale Vaping package is likely to be with you the following day*. Please remember that An Post do not deliver on a Sunday.

All Hale Vaping products are shipped in a padded envelope or bag:

IRE Delivery on all orders over €30 is FREE
IRE Delivery on all other orders is €2.95
UK Delivery on all orders over €30 is €9.50
UK Delivery on all other orders is €5.00
European delivery is €9.50
Worldwide delivery is €9.50

*However please allow up to 5 working days for your package to arrive before contacting our customer services team on +353 (0)1 450-4642.

**If you have ordered from outside ROI or the UK you should expect to receive your Hale Vaping package within 10 days. However please allow up to 15 days for your package to arrive before contacting our customer service team on:

IRE: (01) 450-4642 or UK: 0845 308 2719

Alternatively you can email us:

support@halevaping.com

For incorrect orders, faulty goods or damaged goods please email: support@halevaping.com within 30 days of purchase. Where goods are found to be faulty or damaged you are entitled to replacement goods. If you change your mind after payment please be aware that as a company we adhere to a statutory cooling-off period of 14 days. Again, please get in touch within 14 days and we will be happy to offer you a full refund providing goods are sent back to us unopened. 

If you are returning faulty or damaged goods to us then please send them to the address below. Please note that it is not company policy to pay for your postage costs under these circumstances.

Unit 4D Avonbeg Industrial Park
Long Mile Road
Dublin 22
Republic of Ireland