Customer Survey: The Results
- Hale Blog
- 30 Jun, 2021
We would like to thank all of you who completed our survey recently. The answers we received really help us to make things better for you, our loyal customers. We got some amazing results in the survey and we really wanted to share these with you.
Customer perception of harm of E-cigarettes
86% of you were correct in saying that Vaping is less harmful than smoking. Public Health England has shown us that Vaping is in fact 95% less harmful than smoking. So, you can all rest assured that Vaping is less harmful and by switching to vaping you have made a great choice for your health.
What made you try Vaping?
71% of you said it was for health reasons and 25% said it was to save money. These are two very good reasons and obviously health is number 1 and as stated above, Vaping is a better choice than smoking. Vaping when compared to smoking, does cost a lot less and over time vapers should see the benefit of this when compared to paying over 13 euro for a pack of cigarettes.
90% of all Hale customers rated their experience with us as being good/excellent
This is so great to hear and we hope we continue to provide you with the service and products you expect.
How long have you stopped smoking?
This is where we see the real difference vaping has made to your life and 52% have stopped smoking for over a year. 22% of you have now stopped smoking and vaping completely, this is a huge number and shows us all that there is a goal we can all reach.
Would you recommend Hale?
Over 85% said they would recommend Hale to a friend and over 86% said they would continue to use Hale products
Overall, the feedback from you all was hugely positive from a personal point of view and the choice you made and also from our point of view to show we are doing things really well in your eyes.
If you are a smoker then vaping should be considered as an option to help you QUIT and if you are a vaper then the best choice you can make is to buy from a company that has the highest standards in this sector. Hale have their own factory in Carlow that makes all it’s own liquids from, it is ISO approved and is continually assessed by the HSE for quality. We carry the Guaranteed Irish symbol, the only vaping company to have this in Ireland.
Thank you for your continued custom and we are here to help you all anytime you need, just get in touch in our stores or through our website.
Contact Support: firstname.lastname@example.org